Whitepapers
We're happy to share our latest research and learnings about how mobile communications can be applied in the particular industries we have most experience in.
Industry Solutions: Contact Centres
Contact centres today face increasing pressure to provide quicker, higher quality service to their customers. Through investments in staff training, WFM solutions and optimisation tools have transformed the effectiveness of agents ensuring they are able to handle inbound calls when required. Social channels, email and live chats now allow agents to manage multiple queries at […]
More
Sector Solutions: Waste and Recycling ebook
Should the Waste and Recycling sector continue to use SMS? Are customer care apps really worth investing in when you already have an online portal? How can you get get paid faster but not sacrifice customer satisfaction? If these questions sound familiar then why not download our Waste and Recycling ebook written by our […]
More
eBook: Mobile Messaging for Pharmacies
Pharmacies and other retailers today face many challenges. Not least of these is meeting the expectations of modern consumers who demand the highest levels of customer care delivered to them via their smartphones. Our latest report delves into some of the ways pharmacies can use SMS and remote payment messaging to boost sales and customer […]
More
Insurance Industry report: Customer Friendly Messaging
Insurance companies are using messaging technologies across a wide range of functions from marketing and customer retention to claims handling, billing, business continuity and more. Download our free Insurance industry ebook for our analysis on why messaging works so well in the sector, customer success stories and more. To request the report simply fill in […]
More