Google Authenticator Troubleshooting

Steps to take if your Google Authenticator is providing you with an incorrect code.

It may be because the time isn’t correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, go to the main menu of the Google Authenticator app.
  2. Tap More Settings Time correction for codes Sync now.

On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.


Once synced, this should ensure that the correct code is appearing. 


Here is a link to the Google Authenticator app